Wednesday, October 30, 2013

Begin with a smile

Yesterday's emal from the Western included a link to an article by Sid Raisch,
 
His article supports much of what Judy Sharpton presented in the PW program on creating a positive, consistent, customer experience.
 
Consistency Rocks a Customer's World
While you may find that your number of transactions per customer has declined, Raisch believes "providing consistency of a few, very simple positive experiences" will help turn things around.
Begin with a smile.
 
Susan Mertz, Marketing Director, Loma Vista Nursery
 
 

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